Billing
How and when we charge your card.
One-time orders
Charged at time of purchase. You'll see "NORTHLINE" on your statement.
Memberships
Recurring monthly charges on the same day each month until cancelled.
Failed payments
We'll retry the card and notify you by email if it fails. Memberships pause after 7 days.
Disputes
Contact billing@northline.co before disputing — we resolve 99% of billing issues within 24 hours.