Terms & Conditions

Northline
c/o Northline Dynamics LLC

Terms of Service

THIS AGREEMENT INCLUDES A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT LIMIT YOUR RIGHT TO A COURT HEARING, A JURY TRIAL, AND PARTICIPATION IN A CLASS PROCEEDING. ARBITRATION IS THE EXCLUSIVE REMEDY FOR DISPUTES EXCEPT WHERE OTHERWISE PROVIDED OR IF YOU VALIDLY OPT OUT. PLEASE READ THE DISPUTE RESOLUTION SECTION BELOW, WHICH ALSO EXPLAINS HOW TO OPT OUT.

This site is operated by Northline Dynamics LLC (d/b/a Northline). Throughout the site, the words "we", "us", and "our" refer to Northline Dynamics LLC. We make this website — along with all information, tools, and products available through it — available to you subject to your acceptance of the terms, conditions, policies, and notices set out here.

By browsing our site or placing an order with us, you engage in our "Service" and agree to be bound by these Terms of Service, together with any additional policies referenced here or linked from the site. These Terms apply to every user of the site — visitors, shoppers, vendors, and contributors alike.

Please read these Terms carefully before using any part of the site. Using the site means you accept these Terms in full. If you do not agree with them, you may not use the site or any Service.

We may update or replace any part of these Terms at any time by posting the revised version on this page. You are responsible for checking back for changes. Continued use of the site after we post an update means you accept the change.

Section 1 — Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province, or that you are the age of majority and have consented to allow any minor dependent to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including copyright law) while using the Service. You must not transmit worms, viruses, or destructive code. Any breach of these Terms will result in immediate termination of your access to the Service.

Section 2 — General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You acknowledge that your content (other than payment information) may be transferred unencrypted and may be adapted to the technical requirements of connecting networks. Payment card details are always encrypted in transit. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our written permission. Section headings are for convenience only and do not affect interpretation of these Terms.

Section 3 — Accuracy, Completeness, and Timeliness

We are not responsible if information on this site is not accurate, complete, or current. Material on the site is provided for general information only and should not be relied on as the sole basis for a decision without consulting more authoritative sources. Any reliance on the material is at your own risk. We may update the site at any time but have no obligation to do so.

Section 4 — Modifications to the Service and Prices

Product prices are subject to change without notice. We may modify or discontinue the Service (or any part of it) at any time without notice. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

Section 5 — Products or Services

Certain products may be sold exclusively online, in limited quantities, and are subject to our Return Policy. We do our best to display accurate colors and images, but cannot guarantee that your monitor's display of any color is exact.

We reserve the right — but have no obligation — to limit sales of any product to any person, region, or jurisdiction, and to limit quantities. Descriptions and pricing may change at any time at our sole discretion. We do not warrant that any product will meet your expectations or that errors in the Service will be corrected.

Informational communications. By providing your phone number, you agree that we may send you transactional messages related to your inquiry or purchase (order confirmations, shipping updates, cart abandonment reminders, etc.) using any dialing technology. These are informational messages, not marketing.

Marketing communications. By opting in to email, SMS, or Facebook notifications, you consent to recurring automated marketing messages from Northline at the number provided. Consent is not a condition of purchase. Message and data rates may apply. Text STOP to opt out, or HELP for help. Carriers are not liable for delayed or undelivered messages.

Section 6 — Accuracy of Billing and Account Information

We may refuse any order and may limit or cancel quantities per person, household, or order — including orders using the same account, card, or billing/shipping address. If we change or cancel an order, we may attempt to notify you using the contact details on file. We may also limit or prohibit orders that appear to come from dealers, resellers, or distributors.

You agree to provide current, complete, and accurate account and purchase information and to keep it up to date so we can complete your transactions and contact you as needed. See our Return Policy for details.

Section 7 — Optional Tools

We may give you access to third-party tools that we neither monitor nor control. Any such tools are provided "as is" and "as available" without warranties. We are not liable for your use of optional third-party tools, and you should confirm you accept the third party's terms before using them.

Section 8 — Third-Party Links

Content available through our Service may include third-party material and links. We are not responsible for the accuracy or content of third-party sites and do not warrant them. Any purchase or interaction with a third party is at your own risk — please review their policies before engaging.

Section 9 — User Comments, Feedback, and Submissions

If you send us creative ideas, suggestions, feedback, or other materials, you agree that we may — without restriction — edit, copy, publish, distribute, or use them in any medium. We are under no obligation to keep submissions confidential, to pay for them, or to respond. We may (but need not) remove content that we find unlawful, offensive, or otherwise objectionable. You agree your submissions will not violate any third-party right and will not contain unlawful, abusive, or malicious material. You are solely responsible for what you submit.

Section 10 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 — Errors, Inaccuracies, and Omissions

Occasionally information on the site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We may correct any errors and update information — or cancel orders — at any time without prior notice, even after an order has been submitted. We have no obligation to update, amend, or clarify information except as required by law.

Section 12 — Prohibited Uses

You may not use the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any laws or regulations; (d) to infringe intellectual property; (e) to harass, abuse, defame, or discriminate; (f) to submit false or misleading information; (g) to upload viruses or malicious code; (h) to collect or track others' personal information; (i) to spam, phish, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with the security of the Service or any related website. We may terminate your use of the Service for any violation.

Section 13 — Disclaimer of Warranties; Limitation of Liability

We do not warrant that your use of the Service will be uninterrupted, timely, secure, or error-free, or that any results obtained through it will be accurate or reliable. Your use of the Service is at your sole risk. The Service and all products delivered through it are provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, durability, title, and non-infringement. In no case will Northline, its directors, officers, employees, affiliates, agents, contractors, suppliers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including lost profits or data — arising from your use of the Service or any product, even if advised of the possibility. In jurisdictions that do not allow such limitations, our liability is limited to the maximum extent permitted by law.

Section 14 — Dispute Resolution by Mandatory Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. EXCEPT WHERE PROHIBITED BY LAW, YOU AGREE THAT ANY CLAIM YOU MAY HAVE MUST BE RESOLVED THROUGH FINAL AND BINDING CONFIDENTIAL ARBITRATION. YOU WAIVE THE RIGHT TO A JURY TRIAL. RIGHTS AVAILABLE IN COURT — SUCH AS DISCOVERY AND APPEAL — MAY BE MORE LIMITED OR UNAVAILABLE. YOU MAY ONLY BRING CLAIMS IN AN INDIVIDUAL CAPACITY AND NOT AS A CLASS MEMBER. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY CLASS PROCEEDING.

General. "Claim" means any dispute between you, Northline, or any involved third party relating to your account, your use of the site, your relationship with Northline, these Terms, or the Privacy Policy — including any use or attempted use of our products. Either party may pursue a Claim. Both you and Northline agree to final and binding confidential arbitration governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16).

Exceptions. Either party may pursue individual (non-class) claims in small claims court where the court has jurisdiction. Claims involving our intellectual property (such as trademarks, copyrights, trade dress, or patents), or actions by Northline for injunctive or provisional relief for breach or threatened breach of this Agreement, may be brought only in the state or federal courts located in Delaware. You agree to bring those claims individually and not on a class or representative basis. The parties consent to exclusive jurisdiction and venue in those courts.

Required pre-dispute procedures. Before starting a Claim, the parties agree to first contact each other in writing with a description of the dispute, supporting documents, and the proposed resolution. You may send this notice to support@buynorthline.com; we will respond by letter or email at the address on file. The parties agree to negotiate in good faith. If the dispute is not resolved within 60 days after receipt of the written notice, arbitration may proceed.

Commencing arbitration. Arbitration must be commenced within one (1) year after the Claim arises (the one-year period includes the pre-dispute procedures above). Claims commenced after one year are barred. Arbitration may be conducted in the federal district where you reside, by telephone, or through written submissions if both parties agree.

Organization, rules, and arbitrator. Claims not covered by an exception above will be submitted to a single arbitrator of the American Arbitration Association (AAA) under its Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer-Related Disputes. The arbitrator has sole authority to resolve any dispute over the interpretation or enforceability of these Terms, the Privacy Policy, and this arbitration provision, including whether it may be enforced by or against non-signatories.

Fees. Northline will pay the filing costs of the arbitration, including the arbitrator's fee. Each party is responsible for its own additional costs (attorneys, experts, witnesses).

Governing law and award. The arbitrator will apply Delaware substantive law without regard to conflicts principles and may award any relief allowed by law, including injunctive and punitive relief. The award will include a confidential written opinion and is final, subject to appeal under the FAA. Judgment may be entered in any court of competent jurisdiction.

Enforceability. This provision survives termination of your relationship with Northline. If the class action waiver is held unenforceable, the entire arbitration provision is void. Otherwise, if any portion is unenforceable, the remainder continues in effect.

Amendments. Northline may amend this arbitration provision at any time. Material changes will be posted with notice and an opportunity to opt out. Continued use of the site or any Northline product after the change confirms your consent.

YOU UNDERSTAND THAT, ABSENT THIS AGREEMENT, YOU WOULD HAVE HAD THE RIGHT TO LITIGATE IN COURT AND TO BE PART OF A CLASS ACTION. YOU MAY OPT OUT OF THIS ARBITRATION PROVISION WITHIN THIRTY (30) DAYS AFTER FIRST PURCHASING, USING, OR ATTEMPTING TO USE A NORTHLINE PRODUCT BY SENDING SIGNED WRITTEN NOTICE TO support@buynorthline.com IDENTIFYING THE PRODUCT AND THE RELEVANT DATE. AFTER 30 DAYS YOU ARE BOUND BY THIS PROVISION.

Section 15 — Severability

If any provision of these Terms is held unlawful, void, or unenforceable, that provision will still apply to the fullest extent permitted by law, and its unenforceable portion will be severed. The remaining provisions stay in full force and effect.

Section 16 — Termination

Obligations and liabilities incurred before termination survive for all purposes. These Terms are effective until terminated by either party. You may terminate by notifying us you no longer wish to use the Service or by ceasing to use the site. If in our sole judgment you have failed — or we suspect you have failed — to comply with any provision of these Terms, we may terminate this agreement at any time without notice, and you remain liable for amounts due through the termination date.

Section 17 — Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision. These Terms — together with any policies posted on the site — constitute the entire agreement between you and Northline regarding the Service, and supersede any prior agreements or communications. Ambiguities will not be construed against the drafting party.

Section 18 — Changes to Terms of Service

You can review the most current version of these Terms on this page at any time. We may update, change, or replace any part by posting updates to the site. Your continued use of the site or the Service constitutes acceptance of those changes.

Section 19 — Restocking Fee

We reserve the right to charge a minimum 15% restocking fee to process returns.

Section 20 — Contact Information

Questions about the Terms of Service can be sent to support@buynorthline.com.

United States Location:
Northline Dynamics LLC
8 The Green, Suite B
Dover, DE 19901, USA

Section 21 — Billing Information

Charges on your card for purchases will appear as buynorthline.com / Northline.

Section 22 — Return Policy

If you are not completely satisfied with your purchase, we offer a 30-day guarantee on all orders. Send the item(s) back for a full refund or replacement, less shipping and handling. To be eligible, the item must be in the same condition you received it and in its original packaging.

Section 23 — Refunds

Once your return arrives and is inspected, your refund will be processed to the original payment method within 5–10 business days. If your return arrives in unacceptable condition, we will notify you by email that it was rejected.

Late or missing refunds. Check your bank account first, then contact your card company — posting delays are common. If you still have not received your refund, email support@buynorthline.com.

Section 24 — Exchanges

We only replace items that are defective or damaged. To exchange the same item, contact us and ship your return to the address on file. You are responsible for return shipping costs, which are non-refundable. For items over $75, consider using a trackable shipping service — we cannot guarantee receipt of your returned item.

Section 25 — Member Rewards Program

The Northline Member Rewards Program ("Program") is an optional monthly membership that provides monthly product rewards, discount codes, and additional benefits depending on the tier selected at checkout. By redeeming any Program offer, you agree to these Terms and authorize us to charge the applicable membership fee to any active payment method on file. Your billing descriptor will appear as buynorthline.com / Northline.

25.1 Billing and payment authorization. When you enroll, you authorize an initial charge of $4.99, $9.99, $19.99, or $24.99 depending on tier, followed by automatic monthly charges in the same amount to any active card on file. Membership renews monthly until canceled. A billing reminder is emailed three (3) days before each recurring charge. You are responsible for keeping valid billing information on file.

25.2 Membership benefits. Each month members receive: a shipment of product(s) with a minimum retail value of $50, selected at random and shipped with free 2-Day shipping to the address on file; and a monthly discount code delivered to the email on file providing store credit tied to the selected tier, redeemable with free 2-Day shipping. Coupon codes are valid for 12 months even after cancellation. Only one coupon per transaction and coupons may not be combined with other offers.

25.3 Modifications and cancellations. Members may modify or cancel at any time by contacting our 24/7 customer service team. Cancellations apply prospectively and stop future charges and shipments; orders already processed or shipped cannot be stopped.

25.4 Membership term. Each subscription remains active for twelve (12) months from enrollment and does not automatically renew. Prior to expiration we will email you requesting consent to continue; otherwise the subscription ends automatically.

25.5 Tiers and benefits. All tiers include monthly automatic billing, monthly product rewards, a monthly discount code, and free 2-Day shipping.

Silver — $4.99/month: monthly product shipment valued at a minimum of $50 retail; monthly discount code with up to $5 in store credit; free 2-Day shipping on rewards and coupon-redeemed purchases; coupon validity 12 months.

Gold — $9.99/month: monthly product shipment valued at a minimum of $50 retail; monthly discount code with up to $10 in store credit; free 2-Day shipping on rewards and coupon-redeemed purchases; coupon validity 12 months.

Platinum — $19.99/month: monthly product shipment valued at a minimum of $50 retail; monthly discount code with up to $20 in store credit; free 2-Day shipping on rewards and coupon-redeemed purchases; coupon validity 12 months.

Diamond — $24.99/month: monthly product shipment valued at a minimum of $50 retail; monthly discount code with up to $25 in store credit; free 2-Day shipping on rewards and coupon-redeemed purchases; coupon validity 12 months.

Section 26 — Subscribe & Save Program

Subscribe & Save is an optional recurring-order service available on select eligible products. Participation is limited to customers in the contiguous United States; it is not available in Alaska, Hawaii, U.S. territories, or outlying areas. By enrolling, you authorize recurring billing based on your chosen delivery frequency and enrolled products.

26.1 Pricing and eligibility. Only products we designate as eligible qualify — eligibility may change. Qualifying items receive a fixed discount between 5% and 25%, set at the time of enrollment. Both the product price and discount remain fixed for a twelve (12)-month term. If an item becomes unavailable, we will notify you and the order will not be processed.

26.2 Delivery frequency. Choose from 2, 4, 6, 8, 10, 12, 14, 16, 18, 20, 22, 24, or 26 weeks. Quantities and frequency can be customized at checkout for each eligible item.

26.3 Billing. You will be billed automatically at the start of each cycle. A reminder email is sent three (3) days before each charge. Applicable taxes, shipping, and fees apply per cycle.

26.4 Modifications and cancellations. You may modify or cancel at any time by contacting Customer Service. Cancellations apply prospectively; modifications take effect at the next billing cycle. Orders already billed or in processing cannot be stopped.

26.5 Term. Each subscription runs twelve (12) months from enrollment and does not auto-renew. We will email for renewal consent before expiration.

26.6 Program changes. We may modify, suspend, or discontinue the Program at our discretion. Changes affecting an active subscription will be communicated by email at least thirty (30) days before they take effect.

Contact Us

Email: support@buynorthline.com
Northline Dynamics LLC
8 The Green, Suite B
Dover, DE 19901, USA

Mobile Terms of Service

Northline Dynamics LLC

The Northline mobile message service (the "Service") is operated by Northline Dynamics LLC ("Northline", "we", or "us"). Your use of the Service constitutes agreement to these Mobile Terms. We may modify or cancel the Service — or any of its features — at any time and, to the extent permitted by law, may also modify these Mobile Terms; your continued use after any change constitutes acceptance.

By opting in, you agree to receive recurring SMS messages from Northline through your wireless provider at the number you provided, even if that number is on any state or federal Do Not Call list. Messages may be sent using an automatic dialing system. Service messages may include order updates and account alerts; promotional messages may include offers and cart reminders.

You do not need to sign up to make purchases and consent is not a condition of purchase. We do not charge for the Service, but message and data rates from your carrier may apply. Message frequency varies.

You may opt out at any time by texting STOP or using the unsubscribe link where available. Text HELP or email support@buynorthline.com for support.

Wireless carriers are not liable for delayed or undelivered messages. If you get a new mobile number you will need to re-enroll. To the extent permitted by law, we are not liable for failed, delayed, or misdirected messages or any action you take in reliance on them.

We respect your privacy — see our Privacy Policy for how we handle personal information.